Privacy Policy

The Copper Well (thecopperwell.com) is operated by INX GLOBAL LLC, 7345 W Sand Lake Road, STE 210, OFFICE 9397, Orlando, FL 32819, United States. We are the controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy question, email support@thecopperwell.com.

• Information you give us: your name, email address, delivery and billing address, phone number (if provided), order details and any messages you send us.
• Information collected automatically: your IP address, device and browser type, pages you visit and how you use our site, collected through cookies and similar technologies.
• Payment information: payments are handled by secure payment providers. We never see or store your full card details.

We only send marketing emails if you've opted in, and every email has an unsubscribe link.

We only share your information with trusted partners who need it to run our store:

• Shopify, which hosts our store and processes orders.
• Payment providers, to take your payment securely.
• Our artisans and delivery partners, who need your name and address to make and deliver your order.
• Email service providers, to send order updates and, if you've agreed, our newsletter.
• Advertising and analytics partners (such as Meta and Google), only if you accept those cookies.
• Professional advisers and authorities, where required by law.

We are based in the United States, and some of our partners process data outside the UK. Whenever your data is transferred outside the UK, we make sure it's protected by appropriate safeguards — such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the UK–US Data Bridge where it applies.

• Essential cookies keep the store working — your basket, checkout and security. These are always on.
• Analytics and marketing cookies help us understand our visitors and show relevant ads. We only use these if you accept them in our cookie banner.

You can change your choice at any time through the cookie banner or your browser settings.

• Order records: 6 years, as required for tax and accounting.
• Marketing: until you unsubscribe.
• Customer service messages: for as long as needed to help you, and no longer than 2 years.

Under UK data protection law, you have the right to:

Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email us. It's free, and we'll reply within one month.

Our store runs on Shopify, which uses encryption and meets the PCI DSS standard for card payments. We limit access to your information to the people who need it. No method of sending data over the internet is completely secure, but we work hard to protect yours.

Our store is not intended for anyone under 18, and we don't knowingly collect data from children.

If you're unhappy with how we've handled your data, please contact us first so we can put it right. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The latest version, with its date, is always on this page.